Terms & Conditions

Last updated: 3/02/2026

1. Overview

(a) These Terms and Conditions (“Terms”) govern your access to and use of the After website operated by After Au Pty Ltd (ABN 42 657 225 002) (“After”, “we”, “us”, “our”) and our textile recovery, collection and recycling services (“Services”).

(b) By accessing our website, booking a collection, or using our Services (whether as a business or individual), you agree to be bound by these Terms.

(c) These Terms apply to both B2B and B2C customers, unless stated otherwise.

(d) We may update these Terms from time to time. Continued use of the website or Services constitutes acceptance of the updated Terms.

2. Eligibility

To use our Services, you must:

  • Be at least 18 years old; and

  • Have the legal capacity to enter into a binding agreement.

3. Services

(a) After provides textile recovery and recycling services, including (but not limited to):

  • Doorstep collections

  • Drop-off and courier programs

  • Business, council and household textile recovery

  • Processing, sorting and recycling through local and international partners

(b) Services may vary based on location, volume, material type and logistics availability.

(c) We reserve the right to refuse any collection or material at our discretion.

4. Booking & Orders

(a) All bookings made through our website are considered confirmed once payment is successfully processed.

(b) You are responsible for ensuring all booking details (address, access instructions, material type, volume estimates) are accurate.

(c) We may cancel or reschedule a booking if:

  • There is an error in pricing or availability

  • Access is unsafe or not as described

  • Materials do not comply with clause 5

  • Events beyond our reasonable control occur

5. Accepted & Rejected Materials

(a) We do not accept textiles that are:

  • Wet

  • Mouldy

  • Contaminated with bodily fluids, chemicals, oils or hazardous substances

(b) If prohibited materials are presented:

  • The collection may be refused or

  • Materials may be rejected at processing

(c) Fees remain payable even if materials are rejected due to contamination or non-compliance.

6. Pricing & Payment

(a) Prices are displayed on our website or agreed in writing for enterprise clients.

(b) All prices are in AUD and inclusive/exclusive of GST as stated.

(c) Payment is required upfront unless otherwise agreed in writing.

(d) We reserve the right to adjust pricing with notice.

 

Weight Verification & Final Charges

(a) Where pricing is based on weight, any weight selected or estimated by the customer at the time of booking is indicative only.

(b) All materials collected may be re-weighed post-collection using After’s approved weighing methods.

(c) The final recorded weight determined after collection and processing will be used for:

  • Pricing calculations

  • Invoicing (where applicable)

  • Impact reporting

(d) If the final weight differs from the customer’s estimate, the customer agrees that:

  • Additional charges may apply or

  • Any overestimation does not entitle the customer to a refund

(e) After will act reasonably and in good faith when determining final weights.

 

7. Refund Policy

We do not normally offer refunds once a collection has been booked.

Refunds will only be provided where:

  • We have missed your collection; or

  • There is an error on our part.

Change of mind, booking errors, or customer-caused issues are not eligible for refunds.

8. Logistics & Third-Party Providers

(a) We use third-party logistics, freight and processing partners.

(b) You agree that:

  • Delays may occur outside our control

  • We are not liable for carrier-caused delays or losses

(c) Risk transfers at the point of collection unless otherwise agreed.

9. Promotion & Marketing

(a) With your consent, After may:

  • Reference the partnership

  • Share impact metrics

  • Use logos, images or testimonials

(b) Any cross-promotion must align with After’s brand guidelines.

(c) Consent may be withdrawn at any time in writing.

10. Intellectual Property

All content, branding, trademarks and materials on the website remain the property of After or its licensors.

11. Privacy

We collect and manage personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy.

12. Limitation of Liability

To the maximum extent permitted by law:

  • We exclude liability for indirect or consequential loss

  • Our total liability is limited to fees paid for the relevant Service

Nothing limits liability that cannot be excluded under Australian Consumer Law.

13. Indemnity

You agree to indemnify After against claims arising from:

  • Breach of these Terms

  • Misrepresentation of materials

  • Unlawful or unsafe use of Services

14. Force Majeure

We are not liable for failure or delay caused by events beyond our reasonable control (including weather, strikes, transport disruption, regulatory action).

15. Governing Law

These Terms are governed by the laws of Victoria, Australia, and the courts of Victoria have exclusive jurisdiction.

16. Contact

For questions or complaints, contact:
📧 hello@after.net.au